Shipping FAQ   

Which Countries do you deliver to?

Kismet delivers to all 27 European Union countries as well as Norway, Japan, Singapore, South Korea and Switzerland. If you live outside our delivery area and would like to order from us, just drop us a line at hello@kismetberlin.com.

How much does delivery cost?

We use DHL with tracking for all shipments. The flat fee depending on the country it’s being shipped to is as follows:

· All orders within Germany:  5€

· Other EU countries: 12€

· Switzerland: 17€

· Norway, Japan, Singapore and South Korea: 22€

If you would like express shipping, this can also be arranged, just send us an email at hello@kismetberlin.com and we can discuss additional options.

When will you process my order?

Shipments go out twice a week on TUESDAY and FRIDAY depending on when you placed your order.

How long will my delivery take?

Within Germany, your tracked order will be delivered within 1 – 3 days.

***Probably due to the war in Ukraine, we have noticed delays for packages going to eastern and north eastern European countries such as Romania, Czech Republic, Poland, Hungary, Estonia and Latvia. We thank you in advance for your patience***

For all other EU countries, Norway and Switzerland, please allow between 7 – 14 business days for delivery.

For Japan, Singapore and South Korea, times can vary, but expect at least 21 business days.

How do I get updates on my order?

After we process, assemble and ship your order you will receive a tracking number from DHL. You can follow your package’s journey here: https://www.dhl.de/en/privatkunden.html

Occasionally for packages going to other EU countries, DHL will not update the tracking for several days. Please do not worry as this happens often. Usually the next update will be when the package has already entered your region and is close to being delivered. Please feel free to use your local postal tracking service as often that will provide more details.

I live in Berlin, do you have local delivery?

Right now we are not offering local shipping but we will be offering free pick-up once our store in Friedrichshain opens, hopefully in August, 2022. In the meantime, if you live in Neukölln, Kreuzberg or Friedrichshain, send us a message on WhatsApp at +49 170 6144 750 and we can make an arrangement for drop-off or pick-up.