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     Shipping FAQ   

 

Which Countries do you deliver to?

Europe, we love you! Kismet delivers to all 27 European Union countries, as well as Switzerland and Norway. If you live outside our delivery area and would like to order from us, just drop us a line at hello@kismetberlin.com.

*Due to the new changes in importation and trade because of BREXIT, unfortunately we have had to suspend orders to the UK. If on the rare chance you are feeling fancy and would like to make a large order that is over the 135£ (approx 160€) threshold, let us know and we can make special arrangements.

 

How much does delivery cost?

We use DHL with tracking for all shipments. The flat fee depending on the country it’s being shipped to is as follows:

· All orders within Germany are 5€

· Other EU countries are 11€

· Norway is 20€

· Switzerland is 17€

If you would like express shipping, this can also be arranged, just send us an email at hello@kismetberlin.com and we can discuss additional options.

 

When will you process my order?

Magical Kismet humans will lovingly hand-pack and ship your order within 1 – 2 business days.

 

How long will my delivery take?

Within Germany, your tracked order will be delivered within 1 – 3 days.

Due to Covid-19 and new border regulations, we have been experiencing some significant delays. For EU countries, Norway and Switzerland, please allow between 7 – 14 business days for delivery.

 

How do I get updates on my order?

After we process, assemble and ship your order you will receive a tracking number from DHL. You can follow your package’s journey here: https://www.dhl.de/en/privatkunden.html

 

I live in Berlin, do you have local delivery?

Yes! We are proud to now offer climate neutral delivery in Berlin in partnership with Green Circle. If you live in the Berlin area in one of the zip codes listed below*, you will be offered this option in addition to DHL. Once we prepare your order, you will receive a link to schedule next day delivery at the time of your choice, Monday – Saturday, 10am to 7pm. You can even delay your delivery to another day if that’s more convenient for you. This option is a flat fee rate of 3€.

Green circle will deliver our mystical goods to your door in an electric van in one of their secure delivery boxes, helping us minimize packaging as well.Finally, if you happen to have clothing or goods that you would like to donate to charity or for recycling, they can pick these items up when they deliver your goods! Double Yay!

*Berlin zipcodes serviced by Green Circle: 10115 10117 10119 10178 10179 10243 10247 10249 10317 10365 10367 10369 10405 10407 10409 10435 10437 10439 10551 10553 10555 10557 10559 10823 12103 10585 10825 12105 10587 10827 12107 10589 10829 12109 10623 10961 12157 10625 10963 12159 10627 10965 12161 10629 10967 12163 10707 10969 12165 10709 10997 12167 10711 10999 12169 10713 12043 12305 10715 12045 12307 10717 12047 12309 10719 12049 12435 10777 12051 13055 10779 12053 13086 10781 12055 13088 10783 12057 13089 10785 12059 13156 10787 12099 13187 10789 12101 13189 13347 13349 13351 13353 13355 13357 13359 13405 13407 13409 13627 13629 14050 14052 14053 14055 14057 14059 14197 14199

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